A signature is required upon delivery of all orders so you can order with confidence. If no-one is available at the delivery address the courier will leave a card with details of where your parcel can be picked up from.

Orders are dispatched from Monday-Friday. Orders placed on a Saturday, Sunday, Bank Holiday or after 2pm will be dispatched the following working day

UK ORDERS

Standard Delivery – £3.95 or FREE on orders over £69.99

Delivery in 2-3 working days (excluding weekends & bank holidays). On rare occasions delivery may take up to 5 working days.

Express Delivery – £5.95

Delivery in 1-2 working days (excluding weekends & bank holidays) Orders must be placed before 2pm Monday-Friday

Next Day Delivery – £9.95

Delivery the next working day before 1pm (excluding weekends & bank holidays) Orders must be placed before 2pm Monday-Friday

Collect In-Store – FREE

You will receive an email confirming that your order is ready to collect, please do not travel to the store before you receive this as your order may not be ready for collection.

Please note that orders not collected within 14 days will be cancelled and a refund issued

IRELAND ORDERS

Standard Delivery – £3.95 or FREE on orders over £69.99

Delivery in 1-3 working days (excluding weekends & bank holidays). On rare occasions delivery may take up to 5 working days.

EUROPEAN UNION

International Tracked & Signed – £12.00

Delivery can take up-to 10 working days (excluding weekends & bank holidays)

USA

International Tracked & Signed – £17.00

Delivery can take up-to 10 working days (excluding weekends & bank holidays)

REST OF THE WORLD

International Tracked & Signed – £14.00

Delivery can take up-to 10 working days (excluding weekends & bank holidays)

RETURNS DETAILS

We hope you love your new SS Moore Ltd purchase however if you are not satisfied for any reason  we are happy to offer a refund or exchange within 14 days of delivery. When returning an order  we will only refund the price of the goods and not the postage unless the goods are damaged or faulty.  This is in addition to, and does not affect your consumer rights

Goods must be unworn and also in their original packaging (ie the box not to be destroyed or defaced). When returning items please put them back in the protective mail bag you received them in or alternative mail bag. If the shoes or box come back to us and are not fit for resale we have the right to refuse a refund.

We recommend that you use recorded delivery. SS Moore Ltd. are not responsible for any goods damaged or lost in transit

Any order returning more than 2 items will incur a £3.95 restocking charge for every item returned after the 2nd item. This applies to orders returned in-store or by mail.

UK ORDERS

Orders under £69.99 – Customer is responsible for return postage costs

Order’s can also be returned to our Belfast Store in person

IRELAND ORDERS

Return costs are borne by the customer

REST OF THE WORLD

Return costs are borne by the customer

CHRISTMAS 2020 RETURNS

Orders placed from 21st November 2020 – 24th December 2020 bought as a Christmas Gift can be returned until 5th January 2021